Frequently Asked Questions
How can i pay?
We offer payments via Paypal and all major Credit Cards for international customers. Depending on your location, we also offer payment via Sofort Überweisung and Billpay Rechnungskauf.
Account. Of course you can always contact us about the status of your order via E-Mail.
Can I Make Changes After My Order?
Unfortunately, once you ordered from us we cannot make any changes to it or cancel the order to ensure a quick fulfillment of orders. We ask you for your understanding.
How Long Until My Order Ships?
Your order will most likely be processed within 24 hours. Please note that our warehouse is closed on weekends and on German bank holidays. Shipping time depends on your destination. Please find exact timeframes below.
What Are My Shipping Options?
|Country||Delivery Time||Price||Free Shipping|
|Germany||1-3 Working Days||4,95€||Orders above 80€|
|Europe||1-5 Working Days||7,95€|
|Switzerland & Norway||1-5 Working Days||14,95€|
|Rest of the World||2-6 Working Days||from 19,95€|
|USA||1-2 Working Days||from 34,95€|
I Did Not Receive a Tracking Code
Sometimes your tracking e-mail gets lost in the spam folder. If you do not find the tracking number in your spam, please contact us and we are happy to send it to you.
My Tracking Code Does Not Work
Tracking codes may take up to 24 hours after we shipped the item to work. If it is passed this time frame, please contact us to find out what is going on.
Can I Return My Order?
You may return your order within 14 days of delivery to you. At this point we do not offer free returns internationally. Please ensure you use a trackable carrier and double box your order. Send the return to:
German customers can get a free return label here.
Can I Delete My Data?
Your data security is of impeccable importance to us. This is why you can ask us at any time to delete your data, unsubscribe you from our newsletter or ask us questions. Please contact us via E-Mail for all requests.
Do you offer discounts?
We offer discount codes from time to time. Keep your eyes peeled on our social media and subscribe to our newsletter for them. We do exclude some brands and items.
Can I Become An Affiliate?
Please find all information about our affiliate program here.