Frequently Asked Questions
We offer payments via Paypal and all major Credit Cards for international customers. Depending on your location, we also offer payment via Sofort Überweisung and Billpay Rechnungskauf.
Unfortunately, once you ordered from us we cannot make any changes to it or cancel the order to ensure a quick fulfillment of orders. We ask you for your understanding.
Your order will most likely be processed within 24 hours. Please note that our warehouse is closed on weekends and on German bank holidays. Shipping time depends on your destination. Please find exact timeframes below.
|Germany||1-2 Working Days||4,95€|
|Europe||4-6 Working Days||9,95€|
|Switzerland & Norway||4-6 Working Days||19,95€|
|Rest of the World||7-14 Working Days||29,95€|
|Europe||1-2 Working Days||29,95€|
|Switzerland & Norway||1-2 Working Days||29,95€|
|Rest of the World||1-2 Working Days||49,95€|
|USA||1-2 Working Days||34,95€|
*Only available for orders of one single product
Sometimes your tracking e-mail gets lost in the spam folder. If you do not find the tracking number in your spam, please contact us and we are happy to send it to you.
Tracking codes may take up to 24 hours after we shipped the item to work. If it is passed this time frame, please contact us to find out what is going on.
You may return your order within 14 days of delivery to you. At this point we do not offer free returns internationally. Please ensure you use a trackable carrier and double box your order. Send the return to:
German customers can get a free return label here.
Your data security is of impeccable importance to us. This is why you can ask us at any time to delete your data, unsubscribe you from our newsletter or ask us questions. Please contact us via E-Mail for all requests.
We offer discount codes from time to time. Keep your eyes peeled on our social media and subscribe to our newsletter for them. We do exclude some brands and items.
Please find all information about our affiliate program here.
Did not find your answer? Do not hesitate to contact us via E-Mail.