Frequently Asked Questions

How can i pay?

We offer payments via Paypal and all major Credit Cards for international customers. Depending on your location, we also offer payment via Sofort Überweisung and Billpay Rechnungskauf.

Order Status

Account. Of course you can always contact us about the status of your order via E-Mail.

Can I Make Changes After My Order?

Unfortunately, once you ordered from us we cannot make any changes to it or cancel the order to ensure a quick fulfillment of orders. We ask you for your understanding.

How Long Until My Order Ships?

Your order will most likely be processed within 24 hours. Please note that our warehouse is closed on weekends and on German bank holidays. Shipping time depends on your destination. Please find exact timeframes below.

What Are My Shipping Options?

DHL GoGreen

Country Delivery Time Price
Germany 1-3 Working Days 1,95€


Country Delivery Time Price
European Union 1-5 Working Days 9,95€
United Kingdom, Cyprus, Switzerland & Norway 1-5 Working Days 14,95€
Rest of the World 2-6 Working Days from 24,95€

Do I have to pay customs fees and import taxes?

Within the European Union, no additional customs fees and import taxes will be imposed by the receiving country. For all other countries, these can be incurred by the receiving country and are not already paid for by Allike. All deliveries from Allike are DDU, meaning delivery duties unpaid. They are the responsibility of the customer to be paid. We recommend you inform yourself about these prior to ordering.

I Did Not Receive a Tracking Code

Sometimes your tracking e-mail gets lost in the spam folder. If you do not find the tracking number in your spam, please contact us and we are happy to send it to you.

My Tracking Code Does Not Work

Tracking codes may take up to 24 hours after we shipped the item to work. If it is passed this time frame, please contact us to find out what is going on.

Can I Return My Order?

You may return your order within 14 days of delivery to you. At this point we do not offer free returns internationally. Please ensure you use a trackable carrier and double box your order. Send the return to:

Allike Store
Wendenstrasse 255
20537 Hamburg

German customers can get a free return label by contacting our service.

Can I Delete My Data?

Your data security is of impeccable importance to us. This is why you can ask us at any time to delete your data, unsubscribe you from our newsletter or ask us questions. Please contact us via E-Mail for all requests.

Do you offer discounts?

We offer discount codes from time to time. Keep your eyes peeled on our social media and subscribe to our newsletter for them. We do exclude some brands and items.

Can I Become An Affiliate?

Please find all information about our affiliate program here.

Did not find your answer? Do not hesitate to contact us via E-Mail or call us via +49 (0) 67 38 17 80.